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POTHEAD FAQ

Where Are Pothead Haircare Products Made?

Pothead Haircare products are made in the USA

 

What does Pothead Haircare Formulate Products Without?

Pothead Haircare formulates our products with the best of nature and science in mind. We formulate our products without the use of parabens and sulfates

 

Does Pothead Haircare Test on Animals?

Pothead Haircare is dedicated to being a cruelty-free brand. We do not test our products on animals in any phase of development or production. Pothead Haircare does not authorize any third parties to test our products using animals.

 

Do You Offer Samples of Your Products?

We do not offer samples of our products at this time

 

How Do I Know if My Order is Successful?

You will receive an email or text message depending on which notification method you chose at checkout; this will contain your order number. All other notifications will be sent using the same method.

 

I Did Not Receive an Order Confirmation/Shipping Notification

Please contact us at info@potheadhaircare.com to confirm your order was successfully placed or to obtain tracking.

 

How Long is Processing Time?

3-5 business days

 

How Long Does Shipping Take?

We ask that you allow 7-10 business days for delivery of your domestic order. If you are an international customer, your package could take longer to arrive as it needs to go through customs and then be transferred to your local carrier for delivery. International orders have limited tracking and the end recipient is responsible for all duties and taxes for bringing the goods into the country.

 

Do You Ship Internationally?

Yes, we do ship Internationally. *Pothead Haircare is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from/to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back-end changes once the package has exited the United States.

 

How Do I Change or Modify my Shipping Address/Cancel an Order?

We strive to fulfill orders as quickly as possible so we unfortunately may be unable to modify/cancel an order unless you contact us immediately with your request during our business hours (8am-4pm EST)

 

I Entered My Shipping Address Incorrectly and My Package Has Shipped/Been Delivered to the Wrong Address

Once your order has been shipped, Pothead Haircare does not accept responsibility for any package not delivered or delivered to the incorrect address. You will need to contact the shipping carrier immediately to see what assistance they can offer you. Email us at info@potheadhaircare.com so we can try to assist you on our end with getting in touch with the shipping carrier. If your package is returned to our facility, you will need to pay to have the package re-shipped. Pothead Haircare will not cover the cost of re-shipment.

 

How Can I Track My Order?

Once your order has shipped, you will receive an email or text message depending on your selection at checkout, containing tracking information.

 

How Can I Contact Customer Service?

For customer service inquiries, you may use our contact page or email us at info@potheadhaircare.com. Please allow 1-2 business days for a response.

 

I Ordered from Outside of the US, Do I Have to Pay Customs and Taxes?

Items shipped Internationally may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Pothead Haircare. We are not responsible for any shipping deliveries that may be affected by customs or natural occurrences. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

 

My Package says it’s Been Delivered, but I Haven’t Received It

Pothead Haircare is not responsible for your package once it’s in the possession of the shipping carrier. You will need to contact the shipping carrier directly to locate your missing package. Please email us at info@potheadhaircare.com and we will try to assist you in locating your package from our end as best as we can.

 

My Product Arrived Damaged, What Should I Do?

Please email us at info@potheadhaircare.com with your name, order number and photos showing the damage. We will be happy to assist you.

 

Do You Accept Returns?

We have a 15-day return policy. If you are not satisfied with your Pothead Haircare online purchase, return the unused portion and we will gladly issue you a refund. The product(s) being returned must be at least 2/3 full to qualify for a refund. Please read and complete all steps below to fulfill your obligations of the return policy.

Please email us at info@potheadhaircare.com and include your order number to obtain a Return Request from to complete

Complete the return request form and include a copy of your receipt along with your product(s). Ship your order back to us using a carrier of your choice. Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. If any of the above information is missing, your refund will not be issued.

*Pothead Haircare recommends using an insured and traceable delivery method. We are not responsible for any returns that are lost or damaged in transit.

 

Please address your return package to:

Pothead Haircare

1520 Luna Rd. #120

Carrollton, TX 75006

 

We’re sorry, return shipping fees are not refundable

Your return request will be processed as quickly as possible. Most returns will be processes within 5-7 business days of receipt.

We will only refund the original form of payment to the original purchaser within 48-72 hours of processing your return. We regret that we are unable to refund the original shipping charges or the return shipping charges.

Only orders placed through Pothedhaircare.com are covered by this return policy. If you purchased our products through a third party, you will need to contact them in regards to a refund.

If you have any questions regarding our policy, please email us at info@potheadhaircare.com